These general conditions govern the relationship between the customer ( "you") and seller ( "we"). Using the seller's website or by making reservations, you accept these terms and conditions. These general conditions are a translation from French. In case of dispute, the French version shall prevail.
1. Identity of the Seller
Seller: Mondodivino - Nicolas BONJEAN, Erria 89, 4990 Lierneux (Belgium), VAT BE0651.619.274.
Orders placed verbally, by telephone will be accepted under the responsibility of the customer and the seller will in no way be held responsible for non-compliance of the order obtained.
If exhaustion wine vintages specific seller will offer an alternative. The buyer will accept this procedure or cancel the order.
The seller reserves the right to cancel any order that it would appear doubtful or simply non-compliant. The seller reserves the right of cancellation of order with a buyer for whom a dispute exists.
The seller reserves the right to order cancellation:
o when the stock is exhausted or that an item is no longer available.
o if an offer not valid observation.
o in case of force majeure.
3. Offer and assortment
The performances of the products are presented for illustrative and decorative purposes and may contain elements that are not included in the price or that differ from the article.
The offer is valid in the limit of stocks available and can be changed at any time by the seller. It is also always made with great care. It is possible that the information is incomplete, inaccurate or outdated. Similarly, the explanations and information issued about a product are only there to facilitate understanding. In this sense, they can demonstrate subjectivity and the seller can not be held responsible for incorrect or different opinions on the proposed content. To avoid any misunderstanding, please contact us first. The seller can not be held liable for material errors, shells or printing errors.
Prices refer exclusively to the article as described textually. All prices include VAT. These prices are subject to typographical error display and prior sale and without obligation.
Any additional delivery costs, reservation or other mandatory administrative fee is mentioned separately.
Shipping information must be correct and complete to allow adequate delivery of the order. The data received on that the seller undertake the buyer: in case of error in the delivery data by the buyer, the seller can not be held responsible for the impossibility of delivery of the order. In case of return of the order, the buyer will either make the return of the order by participating in referral fees or he may also cancel the order and, in this case, be reimbursed for the order after deduction of shipping .
The wines are delivered by wooden crate or cardboard box. These wines are delivered by a body, two, three, six or twelve bottles. Unless otherwise noted, these wines travel at the expense of the purchaser. Orders can be multiple deliveries.
The deliveries to customer demand are made from unattended or unsecured locations (gardens, garages, ..) as well as with neighbors or other acquaintances are under the full responsibility of the buyer
Any delivery in a country other than Belgium in the EU is restricted to a maximum volume control. This restriction is ninety (90) liters or one hundred and twenty (120) bottles of seventy-five cl (75 cl) for still wines and sixty liters or eighty (80) bottles of seventy-five cl (75 cl ) for sparkling wines. In case an order exceeds the quantitative limits, the buyer would be forced to refuse the order. Some products are subject to a minimum or maximum unity in order to be accepted.
Delivery times are for your information only and in that any delays will never be held in a cancellation of the order or compensation unless written decision seller written validation of the vendor.
All circumstances such as strikes, natural disasters of any kind, flood, fire, frost, war, theft, riot, failure to observe time deliveries by our suppliers, supplies and damage packaging caused by them or acts of God entitle the seller to terminate the agreement and released it from any liability in case of delay or failure of delivery of the order. No compensation or other damages that will be required in this case.
Goods always travel at the exclusive risk of the recipient even if the transport is carried out by the vendor and its suppliers. It is up to the buyer to ensure the content of the order in the checking at the time of receipt thereof, and, if applicable, any reservations on the order slip provided by the carrier, by immediately contact with the carrier services and informing the seller by registered letter within twenty-one (21 days) after receipt of order. Signing the slip is equivalent to acceptance of goods and their status without further discussion.
Claims for defective or incorrect delivery of the order will be introduced at the registered office of the seller by registered mail within eight days of the billing order.
In the case of visible damage (such as glass breakage, missing products ...) the buyer must immediately express its refusal to delivery otherwise a complaint of this nature will not be accepted. As such, the buyer must notify by email the seller within seven days of receipt of the order.
In case of defective control formally recognized and validated by the seller repair the damage will be strictly limited to replacement of the scrap goods, promptly and to the extent of available stocks.
6. Right of withdrawal
The buyer has thinking time to give up her order without any reasons within fourteen days counted from the receipt of the order or by the consumer.
Customers wishing to exercise this right of withdrawal may do so by filling out the form available on the contact page of the website and explicitly indicating its willingness to exercise that right. In case the legal obligation of information the right of withdrawal is not satisfied with the withdrawal period is extended possibly up to a year and fourteen days as long as the seller does not meet this legal obligation information.
In this case, and during the reflection period, the consumer should exercise caution towards the product in its packaging. The consumer will ensure to keep the state and the goods are put in boxes or crates origin in the same state and the same packaging in identical packaging to the receipt of goods to maintain a remarketing of such products.
Return costs are the responsibility of the buyer and carried by the carrier accredited by the seller. In this situation, validation and recovery period are organized by the seller or any person accredited by it. Goods returned at the risk and peril of the buyer.
In the case of this right of withdrawal and in case the amount paid by the buyer, the seller will ensure repay it within thirty days following the recovery of the goods. The value of the returned products, on the invoice, it will be refunded less the initial transport costs of delivery to the buyer, that he has been charged or not.
7. Respect for privacy
We pledge to use your information only to send you communications Mondodivino and / or ensure proper treatment of your contract. Your details will be kept in the list of Mondodivino customers and strictly confidential. You can view, modify or correct at any time or request that we no longer use. You can also refuse Mondodivino uses your contact information to send you information. Just make a request via the contact form.
Changing conditions: we reserve the right at any time to modify these Terms without notice.
If a condition is found to be lacking, it would be governed by the procedures in force in the distance selling sector in Belgium.
9. Protection of minors
In accordance with the laws of Belgium, the sale of alcohol to minors under eighteen years is forbidden. The buyer agrees to have 18 years passing his order on the seller's site.
10. Applicable law - competent court
The contract is governed by Belgian law, unless the parties agree otherwise in writing ..
Only the courts of the district headquarters of Mondodivino (Lierneux) have jurisdiction in any dispute. However, the seller reserves the right to bring the dispute before the court of the domicile or registered office of the buyer.
Mondodivino is the author and owner of the site component databases. All information, images, photos, videos, ... and other data is protected by copyright as a work of the mind. Complete or partial reproduction even translated into other languages are possible only in case of prior authorization. Any unauthorized use of these data will be continued.